The Productologist

On my way back from a trade show, I spied an article in the airline magazine about how companies are starting to use the “novel” technique of Ethnography to understand how customers really use their products or to test out prototypes in real-world situations (this seems to be a hot topic, because after seeing the article in the airline mag, I also found a recent post about it at Requirements Defined, a blog from the folks at Seilevel and Experientia).

I’m a big fan of addressing human factors in product design. Since I primarily deal with software products, my focus is on usability and simplicity (two similar, but not identical concepts).

In a recent edition of Business 2.0, I came across an article entitled, “Design that Captures the Buzz,” which highlights how cellphone headset makers are hiring product designers to improve the “fashion factor” of bluetooth headsets. While I don’t think that fashion, per se, is that important to software design, I applaud the use of designers to improve both the appeal and functionality of a product.