The Productologist

Today, my own advice worked…for me. I went to visit a customer with some other team members to hear feedback from the customer about their experience with my product and hear some of their enhancement requests. I tend to over-prepare for these types of visits where I end up bringing a lot more than I need (everyone else on my team just brought a notebook and pen), but today it turned out that my over-preparedness paid off.

I wrote earlier that it’s a good idea to bring along a thumb drive in case you need to transfer files. I also carry around an extra (my company gives them as tchochkies) that I can give out if needed.